Why do you suggest we be home the first time you
service our yard?
We have several reasons as follows:
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We like to meet our
customers, both owners and dogs, as well
as any other pets that may be in the service
area.
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If we arrive and find
there is an excessive amount of doody to
collect, more than we anticipated from our
phone conversation, we will quote you our
'One Time/First Time ' clean up price prior
to starting. If you are not home, we will
try calling you, but if you are not reachable,
we will have to leave and call you to reschedule
at a later date.
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You have the opportunity,
to see the job we do and give us your feedback
whether it's to your satisfaction or not.
We can make things right at that time and
leave with a satisfied customer.
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Do we have to leave
our gate unlocked?
Your options are as follows:
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be home
the day of service
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use one
of our combination locks if the lock is
on the outside of gate
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leave gate
unlocked
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provide
key to us (if the lock is on the outside)
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we can
call you approximately one hour before arriving,
so that you can have someone there to let
us in. We don't allow anyone from Doody
Round-Up to jump/climb fences!
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What happens if we forget to give you access
to our yard?
We will try calling you upon arrival, so it's
very important we have a good contact number.
If we can't reach you, due to the high price
of gasoline, we will charge you the normal fee
for the trip. We will contact you later
to arrange your next service.
Why do you require
a gated yard in order for you to provide service?
We have equipment we must use and it would not
be appropriate to carry that through your home.
Can you give me
an appointment time for service instead of just
giving me a specific day?
No, we have found that it's hard to predict
traffic delays and often find new customers
require more time than anticipated.
Can I schedule
service on my choice of days?
We schedule our customers by area so we can
minimize our travel costs and time. However,
if you have a special situation, we will try
to accommodate you.
How will we know
if you've been here?
We will be there on the scheduled day unless
you receive a phone call/email from us advising
otherwise. Also, you will notice your
yard is clean. If we get there and cannot
service your yard for whatever reason, we will
leave a door hanger advising you of the problem.
Can we leave our
dog(s) in the yard while you service it?
Yes, we welcome your dog(s) in the area as long
as they welcome us. If your dog(s) are territorial
or aggressive and do not want us in the yard,
then you need to keep them confined. Please
remember to close off your doggie door. Also,
some dogs who are normally friendly, may be
aggressive when the owners are not present.
In any case, if the dog(s) doesn't want us in
the yard, we will not service the yard and we
will call you prior to leaving.
Can you service
our yard if it's wet?
We want to provide the best service possible,
therefore, the yard should be dry. Please be
sure not to water your yard one day prior to
your scheduled service day. When we arrive,
if sprinklers are on, or they come on during
the service, we will not complete the service.
Due to the high price of fuel, we will have
to charge you for the visit. Also, if
on the day of service dust or moderate to heavy
rain storms occur we will need to reschedule,
of course, at no charge to you.
Will you work
holidays?
We will work most holidays, but customers will
be notified in advance if we do close for any
particular holiday.
Do you clean litter
boxes?
We do not provide this service at this time.
What is your mailing
address?
PO Box 6292,
Glendale, AZ 85312
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